退款及取消政策
清楚說明自動續費、取消及退款安排。
本政策適用於由 CHAPTER ZERO TECH LIMITED 提供的 SocialKing 循環訂閱。
1. 方案與自動續費
方案價格、付款週期及續費金額以付款前顯示為準。除非在下一次扣款前取消，訂閱會按相同週期自動續費。我們會在續費前向你的帳戶電郵發出提醒。
2. 如何取消
請在 App 內前往「我的 → 訂閱方案」，進入訂閱管理頁取消。取消會阻止未來續費；一般情況下，現有付費功能維持至已付款週期完結。刪除 App、停用帳戶、停止使用或向銀行取消卡片並不等同取消訂閱。
3. 首次購買
首次購買在啟用服務後一般不設退款；重複或錯誤扣款、未獲授權付款，或適用法律另有要求的情況除外。
4. 自動續費後 7 日退款
如在自動續費扣款後 7 個曆日內提出，而且新週期未有成功使用任何付費 AI 功能，我們會把該筆續費全額退回原付款方式。登入、查看舊內容或管理付款方式不算使用。
5. 何謂「使用付費 AI 功能」
成功完成文案或貼文生成、留言回覆生成、素材處理或其他標示為付費的 AI 工作，均算使用付費 AI 功能。因系統錯誤而未能完成的工作不算使用。
6. 第 8 日起及例外
由續費後第 8 個曆日起一般不設退款；帳單錯誤、服務故障、其他特殊情況或適用法律另有要求除外。
7. 退款後的安排
批准後會把全額退回原付款方式、取消未來自動續費，並撤回被退款新週期的付費權限。Stripe及銀行通常需約 5–10 個工作日顯示退款，實際時間由付款方式及銀行決定。
8. 付款失敗
付款失敗不會產生 SocialKing 失敗付款費，但銀行可能收費。付費功能可能暫停，付款供應商亦可能再次嘗試扣款；付款成功後會恢復付費功能，多次失敗可能導致訂閱取消。
9. 銀行付款爭議
如已向銀行或發卡機構提出付款爭議，同一交易不會同時經一般退款流程處理。爭議期間我們可暫停相關付費功能，並向付款供應商或銀行提供處理爭議所需的交易及使用紀錄；這不影響你的法定權利。
10. 申請方式
請電郵 chapterzero.tech@gmail.com，提供帳戶名稱、電話／電郵、付款日期、金額及申請原因。請勿傳送完整卡號或 CVV。我們可能核實身份及交易。
Refund and Cancellation Policy
Clear rules for renewal, cancellation and refunds.
This policy applies to recurring SocialKing subscriptions provided by CHAPTER ZERO TECH LIMITED.
1. Plans and automatic renewal
The plan price, billing period and renewal amount are shown before payment. The subscription renews for the same period unless cancelled before the next charge. We will send a reminder to your account email before renewal.
2. How to cancel
In the App, go to “My Account → Subscription Plan” and open the subscription management page. Cancellation stops future renewals; paid features generally continue to the end of the paid period. Deleting the App, deactivating an account, stopping use or cancelling a card with your bank does not cancel the subscription.
3. Initial purchases
An initial purchase is generally non-refundable once access is activated, except for duplicate or incorrect charges, unauthorised payments, or where applicable law requires otherwise.
4. Seven-day renewal refund
We will refund an automatic renewal in full to the original payment method when requested within 7 calendar days after the renewal charge and no paid AI feature was successfully used in the new period. Login, viewing old content and managing payment details do not count as use.
5. What counts as paid AI use
Successful copy or post generation, comment-reply generation, source processing or another feature identified as paid counts as paid AI use. Work that does not complete because of a system error does not count as use.
6. From day eight and exceptions
From the eighth calendar day after renewal, refunds are generally unavailable, except for billing errors, service failures, other exceptional circumstances or where applicable law requires otherwise.
7. After approval
We refund the full eligible amount to the original payment method, stop future renewal and remove paid access for the refunded new period. Stripe and banks typically take about 5–10 business days to display a refund; timing depends on the payment method and bank.
8. Failed payments
SocialKing charges no failed-payment fee, although your bank may. Paid features may be suspended and the payment provider may retry the charge. Paid features are restored after successful payment, while repeated failure may lead to cancellation.
9. Bank payment disputes
If a payment dispute is open with a bank or card issuer, the same transaction is not processed through the ordinary refund route at the same time. We may suspend related paid features and provide the payment provider or bank with transaction and service-use records needed to handle the dispute. This does not limit your statutory rights.
10. How to request
Email chapterzero.tech@gmail.com with your account name, phone/email, payment date, amount and reason. Do not send a full card number or CVV. We may verify identity and transaction details.